Rowloft Refund Policy

Last updated: 2026-09-16

Pro is a one-time purchase made through the Apple App Store or Google Play, and the store you bought from handles refunds. Store name: Rowloft: Crochet Counter.

Seller: WaveApp LLC

Checkout: Apple · Google

Contact: hello@rowloft.com

Product domain: rowloft.com

1. Who refunds

• Pro, a one-time purchase described in the terms, is sold by the Apple App Store or Google Play. The store is the merchant, decides the refund under its own policy, and pays it.
• We run no separate refund window and no refund-by-email route. We cannot refund a store purchase ourselves.
• Nothing on this page takes away the rights the law where you live gives you. For buyers in the EU, your right of withdrawal for digital content is handled in the store's checkout terms.

2. How to ask

• Apple App Store: use Apple's Report a Problem page (reportaproblem.apple.com) with the Apple ID you bought with.
• Google Play: use Google Play's refund request for the account that made the purchase.

Have the store receipt or order number ready. "Restore purchase" in Settings brings a purchase you already made back onto this device; it is not a refund button.

3. After a refund

• Once the store approves a refund, Pro ends, following the store's and RevenueCat's record. You do not need to tell us.
• The free tier stays available and nothing you created is rolled back. Your projects, counts and patterns stay on this device until you export them or run "Delete everything".

4. Contact

hello@rowloft.com — WaveApp LLC, 30 N Gould St Ste N, Sheridan, WY 82801, USA